Terms of service

TERMS AND CONDITIONS ONE TRIBE EU

These Terms and Conditions set out the general terms, conditions, and manner of sale conducted by ONE TRIBE EU SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office in Barlinek, through the One Tribe online store, and define the rules and conditions for the provision of free electronic services by ONE TRIBE EU SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office in Barlinek.

§1 DEFINITIONS

The terms listed below will have the following meaning:

Online Store

sales service operated by the Seller at onetribecosmetics.eu (hereinafter referred to as the “Website”), enabling the remote purchase of cosmetic products available on the website.

Seller/Company

One Tribe EU Sp. z o.o. with its registered office in Barlinek, at ul. Górna 28, lok. 34, 74-320 Barlinek, entered in the Register of Entrepreneurs by the District Court Szczecin-Centrum in Szczecin, 13th Commercial Division of the National Court Register, under KRS number: 0001167971, REGON number: 541473685, NIP number: 5971762821.

Courier/Courier Company

The physical handling of orders, shipping and returns for EU deliveries is performed by the Seller’s logistics partner: DTW – One Tribe, Sochaczewska 98 C, 05-870 Błonie Wieś, Poland.

Service

An information-and-functionality platform operated by the Seller on the public Internet, available at the URL indicated by the Company. The Service includes, in particular, informational pages, marketing materials, contact forms, a user account section, and other modules that do not require the conclusion of a sales agreement. The Service comprises the Online Store, which is an e-commerce module used to present the product range and conclude sales agreements for the Products.

Client

a natural person (including a Consumer), a legal person, or an organizational unit with legal capacity, placing an Order in the Store.

Consumer

a natural person making a purchase not directly connected with their business or professional activity.

Business Customer (Trader)

an entity making a purchase directly connected with its business or professional activity.

 

 

Goods / Product

a cosmetic; a cosmetic product displayed in the Online Store and offered for sale.

Cart

 an Online Store feature that collects selected Products for placing an Order.

Order

the Client’s declaration of intent aimed at concluding a Sales Agreement for specified Products.

Sales Agreement

a distance contract concluded between the Client and the Seller in accordance with these Terms and Conditions

Shipping Policy

a document that sets out the available delivery options for the Products, the applicable costs, delivery methods, and estimated delivery timeframes.

Returns and Complaints Policy

a document that sets out the rules for exercising the right of withdrawal, as well as the procedures for returns, exchanges, and complaints/claims.

Business Days

Monday to Friday, excluding public holidays in Poland.

Delivery Address

the address within the territory of the European Union indicated by the Client for delivery of the Order, including at least: full name (or company name and tax identification number/VAT ID), street, building and unit number (if applicable), postal code, city/town, and a contact telephone number. A Delivery Address also includes the identifying details of a pickup point or parcel locker (including the device/point number or ID), provided that such form of delivery is allowed under these Terms and the selected delivery method.

Client Account

means an individual panel/account assigned to each Client and activated by the Seller after the Client completes Registration.

Registration

means the procedure carried out as specified in these Terms, required for the Client to access and use all functionalities of the Online Store.

Cookies

IT data—particularly small text files—stored on end-user devices and readable each time the device connects to the Service, used to enable or facilitate Users’ access to and use of the Service.

Personal Data

any information relating to an identified or identifiable natural person within the meaning of Article 4(1) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (OJ L 119, 4.5.2016, pp. 1–88).

Terms and Conditions/ Terms

the legally binding rules for using your One Tribe online store and related website services.

§2. GENERAL PROVISIONS

  1. All rights to the Online Store—including economic copyrights and intellectual property rights to its name, internet domain, the Store Website, as well as templates, forms and logos placed on the Store Website (with the exception of logos and photographs displayed on the Store Website solely for product presentation purposes, to which copyrights belong to third parties)—are owned by the Seller. Any use of these elements may take place only in the manner specified in and consistent with these Terms and with the Seller’s prior written consent.

  2. The Seller uses “cookies” which, during Clients’ use of the Store Website, are saved by the Seller’s server on the Client’s end device. The purpose of using cookies is to ensure the proper functioning of the Store Website on Clients’ devices. This mechanism does not damage the Client’s device and does not cause configuration changes to the Client’s device or to the software installed on it. The Client may disable cookies in the web browser of their end device. The Seller notes, however, that disabling cookies may hinder or prevent the use of the Store Website.

  3. These Terms set out the rules for the operation of the online Service within which the Online Store is run, as well as the rules for using the Store, placing Orders and concluding and performing Sales Agreements. The Terms also govern the provision of electronic services within the Service (including creating and maintaining an Account, contact forms) together with the technical requirements and security rules for using the Service.

  4. The Seller conducts sales exclusively by mail order/shipping. Personal collection is not available.

  5. The Store delivers Goods within the territory of the European Union. Details are provided in the Shipping Policy.

  6. A technical prerequisite for using the Store is having a device with Internet access, an up-to-date web browser with JavaScript and cookies enabled, and an active e-mail account.

  7. It is prohibited for the Client to provide unlawful content or to use the Online Store, the Store Website, or the free services provided by the Seller in a manner that is contrary to law or good practice, or that infringes the personal rights of third parties.

  8. The content on the Website (including descriptions and graphics) is for information purposes only and does not constitute an offer within the meaning of the Polish Civil Code.

§3. CLIENT ACCOUNT

  1. Purchases in the Store may be made either without creating an account (as a “guest”) or after registering and logging in to the Client Account. Creating an Account is voluntary, free of charge, and not required to place an Order.

  2. To create a Client Account, the Client must complete the registration form provided on the Store Website, supplying the required data, including an e-mail address. A six-digit verification code will be sent to the e-mail address provided. During registration, the Client may review the Terms and Conditions and the Privacy Policy and accepts these documents by ticking the appropriate checkbox. Registration may also be available via other sign-in mechanisms, if enabled on the Website.

  3. Upon correctly submitting the registration form, entering the code sent to the e-mail address, and ticking the appropriate boxes confirming review of the Terms and Conditions and the Privacy Policy, a contract for the provision of electronic services of unspecified duration is concluded. The Client gains access to the Account and may view and modify the data provided during registration as well as view the history of Orders placed after logging in.

  4. The Client is obliged to keep Account login credentials confidential and to apply precautions appropriate for online services. If there is a justified suspicion of a security breach, the Client should immediately inform the Seller. Until such notice is received, the Seller may treat actions taken within the Account as actions of the Client.

  5. The data entered in the Account must be true, complete, and up to date. The Client is required to update this data in the event of any change.

  6. Marketing consents are voluntary and not a condition for creating an Account or placing an Order.

  7. The Seller provides the Client Account service electronically free of charge. The Client may terminate the contract at any time by deleting the Account or sending a deletion request. Termination does not affect previous Sales Contracts or statutory rights.

  8. The Seller may temporarily restrict or block an Account for justified reasons, including breaches of the Terms, suspected fraud, or security risks. The Seller will inform the Client where reasonably possible.

  9. The Seller endeavours to ensure the continuous and secure operation of the Account but may suspend functionalities temporarily for maintenance or system failures.

  10. Personal data processing related to the Account is governed by the Privacy Policy.

§4. ORDERS AND CONCLUSION OF THE SALES AGREEMENT

  1. Information displayed on the Store Website—particularly product descriptions, prices and availability—serves information purposes only and does not constitute an offer within the meaning of the Polish Civil Code; it is an invitation for the Client to submit an offer to conclude a Sales Agreement. Prices are shown in local currency depending on the delivery country/region and are gross prices (including VAT at the applicable rate). No later than before placing an Order, the Store presents the total price, including the value of the ordered Products, delivery charges and any other applicable fees, if any.

  2. Orders may be placed on the Store Website 24/7. E-mail enquiries are handled on Business Days. The Seller fulfils Orders only to delivery addresses located in EU Member States, in accordance with the Shipping Policy.

  3. When placing an Order via the Website, the Client selects a Product from the “Our Products” / “Featured Products” section and then adds it to the cart using the “Add to cart” function. The system confirms the addition with the message “Product added to cart correctly” and enables the Client to proceed to the cart and to Checkout. The cart displays the full contents of the Order, including the product name(s) and quantity, unit price, total price and—after the delivery country is indicated—the delivery cost calculated in accordance with the Shipping Policy. Before proceeding to payment, the Client may change quantities, remove items and—where provided—enter discount codes. The Checkout form includes at least: contact details (e-mail address or phone number); delivery details (country/region, first name, last name, address, apartment/suite if applicable, postal code, city); selection of shipping method shown together with its cost; selection of payment method (card details: number, expiry date, security code, name of cardholder) or PayPal; as well as account/communication options (“Contact” or “Sign in / Sign with shop or email address”). The Client may also use the “Use shipping address as billing address” option or enter a separate billing address. Before the Order is placed, the Store presents a final summary including the Products, prices and any discounts, the delivery cost and any other charges, the selected shipping and payment methods, and the relevant addresses.

  4. Until the moment the “Pay now” button (finalising the purchase) is activated, the Client may independently correct the data entered and the contents of the cart. An Order is placed after all required fields have been completed, the accuracy of the data has been confirmed, this Terms document has been accepted and the Privacy Policy has been read (by ticking the relevant checkboxes), and after clicking a button that clearly indicates an obligation to pay, in particular “Buy and pay” / “Order and pay”. After placing the Order, any obvious mistakes in the data may be reported by the Client without delay to e-mail: info@onetribecosmetics.com. The Seller will make reasonable efforts to suspend processing and apply the correction where technically possible.

  5. Once the Client submits the Order form, the system sends an automatic confirmation of submission to the e-mail address provided. Next, after a positive verification of product availability and—where online payment is chosen—a successful payment authorisation, the Seller sends the Client a Shipping confirmation — confirmation of acceptance of the Order for processing, including, among other things, the tracking number, a tracking link, Order summary and shipping details, product, prices, delivery address, link to shipping status. The Sales Agreement is concluded when the Client receives this confirmation of acceptance for processing. The Client may also receive optional follow-up emails containing “out for delivery,” “delivered,” or “order dispatched” information. Details regarding order delivery are available in the Shipping Policy.

  6. Card payments are processed by external payment operators and may require additional authentication (e.g., 3-D Secure). If you choose PayPal, the PayPal service terms apply. If a card payment fails (e.g., is declined, 3-D Secure is not approved, or authorisation times out) or if payment is not received, the Order may be cancelled. The checkout will display an error message in real time, and the Client can retry with the same or another payment method. No automatic payment retry is performed. If the Client abandons checkout after a failed payment, the Client may receive an automated “abandoned checkout” email with a link to retry payment and complete the Order. For assistance or a new payment link (e.g., for a draft order), please contact Customer Service. Stock levels are updated on an ongoing basis but may change dynamically. If, after the Order has been placed, a given Product proves to be unavailable, the Seller will promptly inform the Client and, at the choice of the Client who is a Consumer, will offer a new fulfilment date, an equivalent product (with a corresponding price adjustment, if applicable) or a full refund of the payment received. For Products offered on a pre-order basis, the indicative shipping date is communicated in the Product description and during Checkout. The Seller may fulfil the Order in part, at no additional cost to the Consumer, if this expedites delivery of items already available.

  7. Where promotional campaigns offer discount codes or vouchers, these are entered in the cart or during Checkout, and the applicable discount is shown before the Order is finalised. The Seller may introduce quantity limits (e.g., maximum number of units per Order or per Client). Such information will be communicated in the Product description or promotion terms.

  8. A Client placing an Order as a business (Business Customer) must provide a tax identification number (NIP/VAT number) before the purchase is finalised. A VAT invoice is issued electronically (PDF) and delivered to the e-mail address provided in the Order.

  9. Orders may be placed by persons of legal age and by minors acting with the consent of their legal guardian. Granting marketing consents (e.g., for a newsletter or SMS communications) is voluntary and is not a condition for concluding a Sales Agreement.

  10. The Seller reserves the right to refuse to process an Order for justified reasons, in particular where payment is missing or authorisation is negative, where incorrect or incomplete delivery details have been provided, or where there is a justified suspicion of abuse or fraudulent activity. In the event of refusal, the Client will be informed without delay and, if a charge has already been made, the Seller will issue a full refund.

  11. Once the shipment has been handed over to the carrier, the Seller provides the Client with a dispatch notice together with the tracking number and a link to track delivery status. The receipt or VAT invoice is delivered electronically (PDF) to the e-mail address indicated in the Order.

  12. The content of the concluded Agreement—including the Order summary, these Terms, and the required consumer notices—is provided on a durable medium. A Client holding an account in the Store can view the history of their Orders after logging in.

  13. The Sales Agreement is concluded in English, unless the Store Website allows the Agreement to be concluded in another language and the Client selects that option. Polish law governs the Sales Agreement, subject to the mandatory consumer protection rules of the EU Member State of the Consumer’s habitual residence. Deliveries are made within EU Member States in accordance with the Shipping Policy.

§5. PAYMENTS

  1. All Product prices displayed in the Store are gross prices (including VAT) and are expressed in local currency depending on the delivery location. Product prices do not include delivery costs, which are added in accordance with the Shipping Policy and shown before placing an Order. For deliveries within EU countries, VAT is charged in accordance with applicable regulations, and the final gross price may vary depending on the delivery country.

  2. The Seller provides the following online payment methods:
    a) debit/credit card (Visa, Mastercard) processed via the payment operator indicated in the Service;
    b) Apple Pay — in accordance with the operator’s terms;
    c) Google Pay (GPay) — on compatible devices/accounts, in accordance with Google’s rules.

  3. The current catalogue of payment methods and any limitations are presented at Checkout.

  4. Card, Google Pay and PayPal transactions are processed by external operators in compliance with PSD2, including Strong Client Authentication (SCA) where required. The Seller does not store full card details. Additional confirmations may be required by the Client’s bank.

  5. Order processing begins after successful payment authorisation. If authorisation fails, the Client may retry. Until payment is confirmed, the Order may remain “pending” or be cancelled.

  6. The Seller does not charge fees for consumer Visa/Mastercard cards. Banks or payment operators may apply their own fees (e.g., currency conversion). The Seller is not liable for such costs.

  7. To protect Clients, an Order may be temporarily held for anti-fraud checks. The Client will be informed if this could cause a delay.

  8. Sales documents (receipts/invoices) are issued electronically (PDF) and sent to the e-mail address provided. Business Customers must provide a valid tax ID before finalising the Order.

  9. By accepting these Terms, the Client agrees to receive invoices electronically.

  10. Refunds are made without undue delay, using the same payment method unless otherwise agreed and at no additional cost. For withdrawal, the Seller may withhold the refund until the Product is received back or evidence of return is supplied.

  11. Discount codes or store credits are applied at Checkout before finalising the Order. One code may be used per Order unless specified otherwise.

  12. Payment methods provided by third parties require acceptance of the relevant operators’ terms. The Seller receives only the information necessary to settle the transaction.

  13. In the event of an obvious pricing error, the Seller will inform the Client and offer to proceed at the correct price or cancel the Order with a refund. This does not limit consumer rights.

  14. For payment-related matters, the Client may contact the Seller using the e-mail address provided in the Service. For issues within an external operator’s competence, the Client may be directed to that operator.

§6. DELIVERY

  1. Deliveries are made exclusively within the European Union. Destination countries, carriers, indicative delivery times and rates are provided in the Shipping Policy.

  2. Order processing time is counted:
    a) from the conclusion of the Sales Agreement and successful payment authorisation, or
    b) from another moment specified in the Shipping Policy.

  3. After shipping, the Client receives a notification with the tracking number and tracking link.

  4. The Client must provide a correct and complete delivery address and ensure receipt. Address changes are only possible until handover to the carrier.

  5. If delivery fails for reasons attributable to the Client, the shipment may be returned. Re-shipment may require additional costs. Refunds are adjusted according to law and the nature of the Order.

  6. The Seller may fulfil an Order in partial shipments at no additional cost to a Consumer.

  7. Risk of accidental loss/damage passes to a Consumer upon delivery to them or a third party designated by them. For business Clients, risk passes when handed to the carrier.

  8. Force majeure or extraordinary carrier disruptions may affect delivery times. The Client will be informed as soon as reasonably possible.

  9. Sales documents are delivered electronically (PDF).

  10. Detailed delivery rules are set out in the Shipping Policy.

§7. INVOICES AND SETTLEMENTS

  1. Purchases may be made by Consumers, Business Customers, or Business Customers acting as consumers.

  2. A request for a VAT invoice must be made when placing the Order, with correct invoicing details:
    a) Business purchases require providing a valid NIP/VAT number before checkout. Failure to provide it may prevent issuing an invoice to the company.
    b) Consumers may receive an invoice upon request.

  3. By accepting these Terms, the Client consents to receiving sales documents electronically (PDF). This consent may be withdrawn.

  4. The Seller applies VAT rules appropriate for EU distance sales, showing the applicable VAT rate before purchase.

  5. The sales document lists Products, unit prices, discounts, delivery costs, tax and currency. If a different billing address is provided, the document will be issued accordingly.

  6. If the Client notices an error in invoice details after placing the Order, they must promptly contact the Seller.

  7. For cancelled/returned Orders, credit/debit notes will be issued and refunds made using the original payment method.

  8. The Seller ensures authenticity, integrity and legibility of electronic invoices.

  9. If an invoice is not delivered (e.g., wrong e-mail, spam filter), the Client should contact the Seller to have it re-sent.

§8. RESPONSIBILITY AND RULES FOR PRODUCT USE

The Seller is liable to the Consumer and Business Customer acting with consumer rights for any lack of conformity of the Product with the Sales Agreement. Detailed rules are set out in the Returns & Complaints Policy.

For Business Customers purchasing directly in connection with their business activity, statutory liability may be excluded or limited to the fullest extent permitted by law.

Products are for external use only and must be used in accordance with the label, manufacturer’s instructions and intended purpose.

Products are intended for consumer use unless stated otherwise. Clients intending to resell or use Products professionally are responsible for meeting legal requirements, including proper storage and labelling. Repackaging or modifying Products is prohibited without the Seller’s prior written consent.

Risk of accidental loss/damage passes to the Client upon delivery, unless they choose a carrier not offered by the Seller.

In the event of a batch recall or safety action, the Seller will inform affected Clients and take all required measures.

§9. WITHDRAWAL, RETURNS AND COMPLAINTS

The detailed rules for withdrawal, returns, exchanges and complaints are set out in the Returns & Complaints Policy.

Consumers and Business Customers acting with consumer rights have the right to withdraw from a distance contract within 14 days from taking possession of the Product, subject to statutory exceptions such as sealed hygiene-sensitive goods opened after delivery.

Information on return methods, costs, address and forms is provided in the Returns & Complaints Policy.

Business Customer complaint rules may differ and are specified in the Returns & Complaints Policy.

§10. PERSONAL DATA AND PRIVACY

  1. The Seller is the administrator of personal data.

  2. Rules for personal data processing are described in the Privacy Policy. Clients should review it before placing an Order or creating an Account.

  3. Providing personal data is voluntary but necessary to conclude and perform the Contract. Failure to provide required data may prevent fulfilment.

§11. TECHNICAL REQUIREMENTS, SECURITY, COOKIES

  1. The Online Store uses cookies. Details are set out in the Privacy and Cookies Policy.

  2. The Seller applies appropriate technical and organisational measures to protect data and transactions.

§12. AMENDMENTS TO THE TERMS

  1. The current Terms are permanently available on the Website in a format allowing them to be saved and reproduced. Upon request, they may be sent to the Client via e-mail.

  2. Each amendment will specify its effective date. Archived versions are available on request.

  3. The Seller may amend the Terms for important reasons, including:
    a) changes in law or public authority guidelines;
    b) changes to the Store’s functionality;
    c) changes to payment or delivery methods;
    d) changes to Seller details or security rules;
    e) clarification or correction of errors.

  4. Amendments will be announced on the Website.

  5. Unless required by law or purely editorial, amendments will be announced at least 14 days before entering into force.

  6. Amended Terms apply from their effective date. Orders placed earlier are governed by the previous version. Continued use of the Account constitutes acceptance of amendments. Clients not accepting them may close the Account. Editorial corrections may be introduced without prior notice.

  7. In the event of a conflict with mandatory law, such law prevails; remaining provisions remain effective.

§13. APPLICABLE LAW AND DISPUTE RESOLUTION

Contracts concluded through the Store and electronic services are governed by Polish law. For Consumers, mandatory consumer-protection rules of the EU Member State of residence also apply.

Disputes will be resolved by competent courts:
a) Consumers may bring actions before their local court or in accordance with general rules;
b) Non-consumer Clients and the Seller submit disputes to the courts with jurisdiction over the Seller’s registered office.

Clients may submit complaints to the Seller, who will respond within 14 days in consumer matters.

Consumers may use ADR mechanisms including mediation, arbitration courts, consumer ombudsmen or other competent EU ADR entities.

Information about ADR procedures in Poland is available on UOKiK’s website. Use of ADR is voluntary.

Consumers may also use EU-recognised ADR bodies listed at: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies_en.

This section must be interpreted to ensure at least the minimum consumer-protection level required by mandatory EU national law.

§14. ENTRY INTO FORCE

These Terms and Conditions enter into force on 4 October 2025.